Privacy Policy

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1. Who We Are
This privacy policy applies to Docks Bookkeeping. We provide bookkeeping, accounting and payroll services to individuals and businesses in the UK.
Our website address is: docksbookkeeping.co.uk

You can contact us at: info@docksbookkeeping.co.uk, 07786144471

2. What Information We Collect
We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, business name, and postal address.
   
• Usage Data: IP address, browser type, pages visited, and how you interact with our site.
   
• Communication Data: Emails, messages sent through the site, or phone call logs.
   

3. How We Use Your Information
We use your data to:

• Provide and manage bookkeeping services
   
• Respond to enquiries and provide customer support
   
• Maintain our client records
   
• Comply with legal and tax obligations
   
• Improve our website and services
   

4. Lawful Basis for Processing
We rely on the following lawful bases to process your data:

• Contractual necessity – to fulfil our obligations when you use our services
   
• Legal obligation – for compliance with financial and tax laws
   
• Legitimate interests – to manage our business and improve our services
   
• Consent – where required, for example for marketing communications
   

5. Data Sharing and Disclosure
We do not sell your data. We may share your information with:

• HMRC and other regulatory authorities
   
• Third-party service providers (e.g., cloud accounting platforms, email providers)
   
• Our professional advisers (e.g., accountants)
  All third-party providers are required to handle your data securely and in compliance with UK GDPR.
   

6. Data Retention
We retain your personal data only for as long as necessary to fulfil our legal, accounting, or reporting obligations. Typically, financial records are kept for 6 years in line with HMRC requirements.

7. Your Data Protection Rights
You have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Object to processing or request restriction
   
• Data portability (in some cases)
   
• Withdraw consent (where applicable)
   

To exercise your rights, contact us at [Email Address].

8. Cookies
Our website uses cookies to enhance user experience and analyse traffic. You can manage your cookie preferences via your browser settings or our cookie banner.

9. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure.

10. International Transfers
We do not routinely transfer your data outside the UK. If we do, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

12. Complaints
If you have concerns about how we handle your data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.